Nationwhide phone number 018000 510 344 - 318 219 45 53 - 317 538 72 61 - 318 219 4421

FAQ

Tickets

What payment methods do you accept?

We accept both Visa and Master card credit cards, all Colombian debit cards and cash (COP).

Is there child discount?

Children less than 1 m tall do not pay the park’s general entry fee, however, keep in mind that there is an entry fee for aquatic attractions, if you buy these at the main ticket office (by the entrance), you will pay these prices:

– Salvaje Passport for each child less than 1 m tall COP $ 29.500.
– Aventura Passport for each child less than 1 m tall COP $ 40.500.
– Safari Passport for each child less than 1 m tall COP $ 64.000.

If you buy these tickets by the attraction entrance, you will pay:

– Acuasaurus & Octopus park $ 32.500 each.
– Savage River, Victory waterfalls and  Cobras $ 45.000 each.

Where can I buy my tickets?

Entry tickets (passports) can be bought in different places, keep in mind that gests from our hotels will have additional benefits.

Box office: You can buy full price entry tickets (passports) directly at the ticket office by the entrance, to check prices and attractions included in each passport, please click here, keep in mind that the ticket office is open on the same days an times as the park: From Tuesday till Sunday including holidays – From 9:00 am to 5:00 pm. Please notice that we are closed for maintenance on the first working day of the week.

Hotel front desk: If you are a guest on any of these hotels: Hotel El Lago Azul, Hotel La Colina, Hotel Doradal Mediterraneo, Hotel África y Hotel Casablanca, you can buy entry tickets (passports) at the hotel’s reception, you will also receive the following benefits:

– 15% discount on any of our entry tickets (Cash payments only).
– Unlimited access to the park.
– Unlimited access to the aquatic attractions included on your entry ticket.
– Free vehicle access.

You have to keep both your park bracelet and thicket in good condition and show it everytime you go in.

Phone Reservation, email or by visiting our office in Medellín: You can add entry tickets to your hotel reservation and pick them up on your arrival to any these 3 hotels: Hotel El Lago Azul, Hotel Las Colinas y Hotel Doradal Mediterraneo and by the park’s entrance if you are staying in either Hotel África or Hotel Casablanca (these hotels are inside the park). This way you might receive the same benefits listed above. You can call us in Medellín at 444 29 75, at our free national line 018000 510 344 ext. 100, 101, 102, 112, 113,114,170, at our Whatsapp (+57) 313 628 6931. You can also write to us at comercial@haciendanapoles.com

Do you offer group discount?

We offer a 10% discount for groups of 10 or more people, to get a quote for a group you should contact us before you travel,  you can contact us either by phone or email, below you will find our contact details.

NOTICE: Please note that the discount only applies to reservations paid in advance, no discount will be given at the park’s entrance.

-Landline Medellín  (+574) 444 29 75
-Tollfree national line018000 510 344
-Whatsapp (+57) 313 628 6931
-Email: comercial@haciendanapoles.com

Hotels

How can I make a hotel reservation?

You can call us in Medellín at 444 29 75,  at our free national line 018000 510 344 ext. 100, 101, 102, 112, 113,114,170, at our Whatsapp (+57) 313 628 6931. You can also write to us at comercial@haciendanapoles.com

Opening hours are Monday to Friday from 8 am to 6 pm and Saturday from 8 am to 1 pm. We are closed on Mondays and holidays.

To know more about our hotels and deals please visit www.hotelesdoradal.com, where you will find many options to stay.

where can I stay?

To know more about our hotels and deals please visit www.hotelesdoradal.com, where you will find many options to stay.

Additionally, we offer great benefits to guests of one of these 5 hotels: Hotel El Lago Azul, Hotel La Colina, Hotel Doradal Mediterraneo, Hotel África y Hotel Casablanca.

– 15% discount on any of our entry tickets (Cash payments only).
– Unlimited access to the park.
– Unlimited access to the aquatic attractions included on your entry ticket.
– Free vehicle access.

You have to keep both your park bracelet and thicket in good condition and show it everytime you go in, If you are staying at our Camping Hotel, you will only have to pay vehicle entry fee once and keep and present your ticket on the following days of your stay.

Notice: these benefits will not apply if you buy your tickets at the park’s ticket office.

 

About the park

What are your hours of operation?

Services hours are from 9:00 am to 5:00 pm, from Tuesday till Sunday including holidays.

We are closed for maintenance on the first working day of the week.

Notice: Our hours of operation are subject to change with no previous warning.

How much time does it take to go aroun the whole park?

You can visit all the attractions in one day, however, many of our visitors prefer to take two days so they can visit the park at a slow pace while enjoying themselves.

Can I enter in my own vehicle?

Visitors can enter in their own vehicles, in order to do so, you should pay a vehicle entry fee that will allow you to move through the park and make use of parking spots found in many different areas. Daily entry fee for sedans, pickups and jeeps is COP $16.000. Daily entry fee for motorcycles is COP $8.000.

If you are a guest on any of these hotels: Hotel El Lago Azul, Hotel La Colina, Hotel Doradal Mediterraneo, Hotel África y Hotel Casablanca, and buy your park tickets (passports) at the hotel’s reception you will receive the following  benefits:

– 15% discount on any of our entry tickets (Cash payments only).
– Unlimited access to the park.
– Unlimited access to the aquatic attractions included on your entry ticket.
– Free vehicle access.

You have to keep both your park bracelet and thicket in good condition and show it everytime you go in, If you are staying at our Camping Hotel, you will only have to pay vehicle entry fee once and keep and present your ticket on the following days of your stay.

Notice: these benefits will not apply if you buy your tickets at the park’s ticket office.

Can I bring my pet along?

Pet entry is allowed, the owner asumes full responsability, you must always follow these rules:

–  With no exception, pets should always be accompained by an adult.
– Pet’s hygiene and health is the owner’s responsibility.
– You are not allowed to leave your pet inside of a parked vehicle.
– You should always respect other visitor’s space and peacefulness.
– Pets should always be on a leash.
– Pets are not allowed inside aquatic attractions.
– Any damage caused by pets will be the owner’s responsibility.

Municipio de Puerto Triunfo - Antioquia (a 165 km de Medellín - a 249 km de Bogotá)
Contáctenos, Medellín, Área comercial:  +57 (4) 444 29 75 Línea Nacional 018000 510 344 - 318 219 45 53 - 317 538 72 61 - 318 219 4421